general terms

general terms

general terms
for online purchases of goods

These terms and conditions ("General Terms") govern the use of this site, regulating the relationship between "Buldent" EOOD and the persons using the online store on the website:

Please read these Terms and Conditions carefully before making a purchase. By marking a checkmark in front of "I have read and accept the General Terms and Conditions", when completing the order, you confirm that you have read, understood and agree to be bound by these General Terms and Conditions for using the site and the online store. Your agreement to these General Terms and Conditions cannot be withdrawn with retroactive effect, while a contract for the purchase of goods from the online store is in force or until all amounts due to "Buldent" EOOD have been paid.

In case you do not agree with the General Terms and Conditions, please do not use the site to make purchases. These terms and conditions may be periodically updated or changed, therefore, please read carefully the current edition before each purchase.

The identification of the user, in order to reproduce his statement of agreement with these General Terms and Conditions and to place an order, is carried out by storage in log files on the server of, storage of the client's IP address, personal data, provided during registration and completion of the order, as well as any other information.

"Buldent" EOOD reserves the right to change the information on this site, incl. – these General Terms and Conditions, at any time without prior notice. Amendments are effective immediately and become binding on the parties from the moment they are published.

Parties to these Terms and Conditions:

"Buldent" EOOD, a commercial company, duly registered in accordance with the requirements of Bulgarian legislation, with headquarters and address of management: Sofia, Lozenets district, g.k. Lozenets, "Yana Yazova" street #3, floor 7, apartment 29, EIK: 204310070, hereinafter referred to as "The Company", "We" or "Buldent" EOOD


Any natural or legal person who has agreed to these General Terms and Conditions and uses the site to purchase goods, hereinafter referred to as the "User". Individuals under the age of 18 are not allowed to use the online store to conclude contracts for the purchase of goods. By registering on the site, the User (natural person) declares that he is an adult (over 18 years old).


The name "Buldent" EOOD, logo, corporate symbols and trademarks, as well as the entire content of the site, are the property of the Company and/or its partners and suppliers. No part of this site may be reproduced in any form - copied, distributed or used as photographs, text, graphics, services, for any purpose and in any media or computer environment without the express written consent of The company. The materials on this site are protected by the Copyright and Related Rights Act and the Commercial Code, and any unauthorized use may be a violation of copyright, trademark rights or other legal provisions.

The company reserves the right to publish advertising banners of any kind, as well as links from any part of the site, in accordance with current Bulgarian legislation.

The user has the right to freely use the site's resources for legal purposes, observing the restrictions provided for in these General Terms and Conditions. The User may not use the Site in a manner that violates local or international law and/or the rights of others. The user is not allowed to upload or distribute materials that contain viruses or adware or similar computer codes designed to damage the rights or interests of third parties. If a User believes that a message sent to him/her in any way by the Company infringes a copyright or other right, he/she may contact the Company through the contact details available on the site so that the Company may take informed answer.

Limitation of Liability

"Buldent" EOOD is not responsible if for any reason this site is unavailable at any time. The User's access to the site can be terminated at any time and without obligation to the Company. All information about the offered goods, incl. but not only - characteristics, sizes, colors, warranty conditions, method of use, etc. is provided by the manufacturer, resp. - the importer and/or distributor of the specific product, and "Buldent" EOOD is not responsible for false, misleading or inaccurate information. The materials and services on the site are limited only to the conditions specified for them, without providing any guarantees, including commercial and purpose. The obligations of "Buldent" EOOD regarding the products and services offered on this site are governed by the relevant agreements with the importers and/or distributors of the presented products and nothing on this site can change them. "Buldent" EOOD does not guarantee the accuracy and integrity of the published materials, software or services on the site.

"Buldent" EOOD is not responsible for the content of other sites that can be accessed through this site. All links on this site are provided for the convenience of the User only and the Company does not recommend or endorse the content of other sites. "Buldent" EOOD is not responsible and does not give guarantees regarding computer viruses. The user should take all necessary measures before using or downloading information from this site.

"Buldent" EOOD tries to present and visualize the offered goods and colors on the site in the most accurate way possible, but cannot guarantee that the user's monitor reproduces the colors in the same way.

We reserve the right for typographical errors, alterations, price changes, delivery delays and limited stock availability.

Privacy Policy

"Buldent" EOOD does not distribute unsolicited commercial messages within the meaning of the Law on Electronic Commerce. Commercial messages are sent to Users who have given their explicit consent to receive them by clicking on the "I agree to receive commercial messages" button. Any user can deactivate the given consent by logging into their account and clicking on the corresponding button.


Through this site, Buldent Ltd. offers the User offers for the purchase of a wide range of goods from renowned brands by placing an online order, paying the relevant sales price and delivering to the address specified by the User.

Terms of purchase

The user can shop on the site as a guest or as a registered user. In order to shop on the site, the User needs to register. The registration procedure is completely voluntary and free of charge. The user must fill in all fields marked with an asterisk. After registration, the User can change the entered data at any time. In the event that the User provides out-of-date, incorrect, incomplete or inaccurate data, the Company is not responsible for inaccurate performance of the contract and, in addition, has the right to immediately and without notice suspend the maintenance of the User's registration and access to his customer profile.

Signing a contract

The request to order a product is considered to have been made by filling in the relevant registration form containing data on the recipient, place of delivery, parameters of the ordered product, quantity, price and method of payment. The request is considered submitted after clicking on the button: "I have read the General Terms and Conditions and accept them" and pressing the button "Finish the order". This action is legally binding. By submitting the request, it is considered that the User expressly agrees to accept the e-mail confirmation of the order sent to him by the Company, for the provision of information and confirmation of the concluded contract, in the sense of the Consumer Protection Act.

Immediately after the order, the Company sends the User an e-mail - a message confirming the order or notifying him of the absence of the requested goods.

The contract for the online purchase of goods is considered concluded only after confirmation of the specific order by "Buldent" EOOD. By sending the confirmation, the parties are considered bound by the conditions described in these general rules, as well as by the Consumer Protection Act.

Price and payment

The final price of the order is the total sum of the prices of all products ordered, including the shipping cost, which is stated separately. All prices are in BGN including VAT and are not subject to change from the moment of ordering to the moment of payment.

Vouchers and discounts by using a promotional code

During promotions and special campaigns in the online store, every User has the right to use a voucher or promotional code provided by "Proderm" EOOD. The validity of each voucher or promotional code is limited and valid only for the period or promotion expressly stated. After the expiration of this period, the voucher or promotional code automatically becomes invalid without having to be explicitly mentioned.


Requested and confirmed orders are processed, transferred to a courier and delivered to the User within three working days from the day of their confirmation. The User shall accept any possible extension of delivery time due to delay due to unforeseen circumstances beyond the Company's control, in accordance with the provisions of the relevant provisions of the Consumer Protection Act. The ordered product is delivered in packaging suitable for its type.

The "View shipment before receiving" service is not available.

In case, the User wishes to redirect the shipment to another address, he should pay the additional service. If the shipment is redirected to another address due to a wrong or incomplete address provided by the User, the additional service is paid again.

Free delivery is available for orders over BGN 39, regardless of the number of items ordered in one order.

The risk of loss or damage to the goods passes to the User at the moment when the User or a third party indicated by him, other than the courier, accepts the Goods.


The consumer has the right to use the legal guarantee provided for in the Consumer Protection Act for compliance of the purchased goods with the sales contract. In addition to the legal guarantee, some of the goods may also have a commercial guarantee, which will be explicitly described in their description on the site. The commercial warranty does not limit the warranty under the Consumer Protection Act. The warranty period starts from the day of delivery of the goods. Proof of the given guarantee is the goods receipt for receiving the goods accompanying the goods.

The User's right to exercise warranty claims against the Company ends (ceases to exist) upon: non-confirmation of delivery; failure to notify the Company of obvious defects in the goods upon receipt; expiration of the statutory warranty; mechanical damage to the goods caused by the User; the use of the product under conditions that do not correspond to its natural environment, due to humidity, chemical or mechanical effects; damage to the goods from excessive loading or from use contrary to the rules and conditions stipulated in the documentation, in general principles, in the technical safety standards or in the by-laws applicable in the country; or damage to the goods caused by water, fire or other force majeure circumstances.


In the event of non-compliance of the received goods with the contract for its online sale, the User has the right to file a complaint in accordance with the terms and conditions of the Consumer Protection Act within 14 days of receipt ( link to the form: here ). Address for filing complaints: Sofia, p.k. 1528, 10 Nedelcho Bonchev St., Front Office. In the event of a justified complaint, the company reimburses the User and the value of the advertised goods. The user should provide, through the Return Form, a bank account to which the amount will be refunded.

Returning the goods

The User has the right to withdraw from the Contract by returning the Goods purchased through the online sale. According to the PPE, the user is not obliged to indicate the reasons for the refusal, but in order not to confuse the refusal in the sense of Art. 50 of the PPE with a probable complaint, it is desirable for the user to indicate the reasons for his refusal. The purchase can be canceled within fourteen days from the delivery of the goods. In the refusal sent to the Company, the user indicates a contact email, to which the Company returns confirmation of the refusal received. The costs of returning goods are at the expense of the User, except in cases of obvious defects, which should be ascertained and confirmed by the Company.

A user who informs the Company of his desire to return purchased goods is responsible within fourteen days of his application, to return the goods in question in the condition in which they were delivered to him by sending them back to the Company.

Address for returning the goods: Sofia, p.k. 1528, 10 "Nedelcho Bonchev" St., Front Office, on working days, from 9.00 a.m. to 6.00 p.m.

In the Form for returning goods or via email, the bank account and the holder to which the Company should refund the paid amount are indicated in explicit text. Refunds are made within fourteen days of receipt of the Goods at the return address.

Goods returned within the above period are accepted if the following conditions are met simultaneously:

  • - The goods are in their original packaging;
  • - The goods have not been used, have a damaged appearance or are stained;
  • - The goods receipt with which the goods were received must be attached;
  • - The costs of returning the goods are for the account of the User, except in cases of obvious defects of the Goods, which should be ascertained and confirmed by the Company.

Until the time of delivery of the returned Goods to the Company, the risk of its destruction or damage shall be borne by the User, according to Art. 47, para. (1) item 9 of the PPE. The returned goods are examined by opening the shipment in the presence of a committee consisting of three people. The commission's findings regarding the condition of returned goods are binding on the parties.

If it is necessary to return an amount paid by card for the items purchased by you, the return of this amount will be made through a card operation and the amount of the transaction will be refunded - back to the same card account of the user within a maximum period of 14 working days from receipt of the goods.

Special conditions for the return of specific goods

Cosmetic products and perfumes, as well as drinks, cannot be returned if they have already been unpacked and opened by the User. Products that are part of a set must be returned as a set.

"Cookies" has the right to install "cookies" on the User's computer, which are saved by the website on the User's hard drive and allow the recovery of information about the User. The company uses only one type of "cookies", which refer to the collection of statistical data regarding visits to the site and are not related to the personal data of the Visitor.


The Company publishes on the site its full identification data and contact details with the User. By accepting these General Terms and Conditions, the User gives his consent to "Buldent" EOOD to use the following technical means of contact with him: and/or phone 0700 16 101, incl. - to receive notifications from the Company by phone and/or electronically, incl. – via email communication or notification on the site.

The provisions of the current civil legislation of the Republic of Bulgaria apply to all issues not settled by these general terms and conditions. All disputes regarding the implementation or interpretation of these general conditions and related contracts for online sales of goods through the online store will be resolved by agreement, and if it is impossible to reach such an agreement and if the jurisdiction is not determined imperatively, will be referred to decision before the relevant generically competent court in the city of Sofia. If any of the terms or provisions of these terms and conditions are found to be invalid or invalid for any reason, this will not affect the validity of the remaining provisions.

Final provisions

The company has the right to change these general conditions at any time. The change comes into effect from the day of its publication on the site and is effective going forward, without affecting the orders confirmed by the Company before that moment.